FAQ’s

How do I setup up a LinkedIn Learning account?

This is easy. Check out the how-to guide on the MO Learning website. It provides step-by-step instructions to help you create your LinkedIn Learning account. It’s important to note that you will receive an email inviting you to activate your account.

Am I required to have a LinkedIn profile in order to have a LinkedIn Learning account?

No. Most employees with a mo.gov email account will have access to all the LinkedIn Learning opportunities. Team members with LinkedIn profiles can connect their profiles to LinkedIn Learning to get additional course recommendations, but this is not required.

How can I showcase my completed courses on my LinkedIn profile?

Highlighting your completed training courses is a great way to show how you’re working to improve your skills! To learn how to feature your completed training on your LinkedIn profile, read “Adding LinkedIn Learning Courses and Skills to Your Profile.”

How can I access LinkedIn Learning on my mobile phone?

LinkedIn Learning is designed to be mobile-friendly, allowing you to access training anywhere. To learn how to access training on your mobile phone, read the “Logging in to Learning with an Enterprise License – FAQ.”

If the team member is overtime eligible, special rules apply. Please see the question and responses below.

There are over 7,000 courses in LinkedIn Learning and it is overwhelming. Where do I start?

There are a variety of ways to narrow the courses to find what you are looking for. Here are a few suggestions:

  • Use the search function at the top of the screen to look for courses on a specific topic.
  • Open the library in the upper left hand corner to see an organized list of topics to consider.
  • There are a handful of Learning Collections and Learning Paths that we have created based on the most populous roles/positions in our workforce. These can be found under the “My Org” section in the upper right hand corner of the screen. More Learning Collections and Learning Paths will be added over time.
  • Collections for the top four roles across all departments (covering 70 percent of staff):
    • Administrative
    • Business
    • Computer/mathematical
    • Community and social services
  • Collections for core positions include:
    • Managers
    • Frontline supervisors
    • Frontline team members
  • Note that the MO Learning team will be adding more customized Learning Collections and Learning Paths based on roles and skill areas in the future.
  • Team members with LinkedIn profiles can also connect their profiles to LinkedIn Learning to get additional course recommendations, but this is not required.

Once I’ve completed a course, how do I know what course I should take next?

LinkedIn Learning offers Learning Paths, which are lists of related video courses on a specific topic or career track. Learning Paths include multiple courses by different expert instructors. With Learning Paths, State of Missouri team members can learn a variety of skills and information associated with a certain subject or profession.

LinkedIn Learning has more than 70 Learning Paths to develop your skills and knowledge. The MO Learning team will be adding more customized Learning Collections and Learning Paths based on roles and skill areas in the future.

You can find featured Learning Paths on your LinkedIn Learning homepage.

If you are unable to find a Learning Path that suits your needs, please reach out to your supervisor for assistance in developing one.

To learn more, read “Learning Paths for Individual Subscribers – Overview.”

If the team member is overtime eligible, special rules apply. Please see the question and responses below.

Is LinkedIn Learning tied to my regular professional development conversation?

ENGAGE conversations and other professional development conversations are great opportunities for supervisors and team members to discuss training courses on LinkedIn Learning. Supervisors should check out the LinkedIn Learning library to identify potential courses for their team members. For instance, if a team member needs to work on his/her writing skills, the supervisor could provide specific course recommendations or Learning Paths. Team members should also update their supervisors on their progress through training on LinkedIn Learning.

I’m a supervisor. Can I require my team members to take professional development training on LinkedIn Learning?

Yes. If the team member is overtime eligible, special rules apply. Please see the question and responses below.

While supervisors can review reports to confirm completion of training courses, it is recommended that supervisors have ongoing dialogue with team members. Topics for discussion may include their progress toward completion of training courses, their observations of the content, and how team members will apply it to their work.

Supervisors are expected to support the professional development of each of their team members. The courses in LinkedIn Learning can help supervisors add specific recommendations to ENGAGE and other professional development conversations.

I just switched departments and I can’t sign-in with my new department credentials. What do I do?

In cases where you switch departments (example: from DHSS to DOC), your new SSO will not work at first. Continue to use your old department login to sign on to LinkedIn Learning. Once you have officially been moved over in the system, you will receive a error and will not be able to login with your old information. Now attempt to login to SSO using your new department login and password. Generally, it could to up to a week to switch everything over. Once moved over, everything will work the way it did before.

Are there special rules for overtime eligible employees wanting to take LinkedIn Learning courses?

Yes, overtime eligible employees wanting to take a LinkedIn Learning course outside normal working hours must first have the request approved by their supervisors utilizing the After Hours LinkedIn Learning Authorization Form found on the MO Learning website.

Supervisors should work with overtime eligible employees to schedule LinkedIn Learning courses that will in any way improve or enhance the employee’s productivity, efficiency or effectiveness as employees during the employee’s regular working hours. If a course is vital to the agency’s mission, supervisors with authority to approve incurring overtime may approve an overtime eligible employee’s request to take a course outside normal working hours utilizing the form – with the understanding that the time expended in taking the course outside normal working hours must be treated as overtime in any work week where more than 40 hours is worked.

Supervisors may also approve the request of an overtime eligible employee to take a course that will in no way improve or enhance the employee’s productivity, efficiency or effectiveness to be taken outside normal working hours by so indicating on the form.

If a supervisor has any doubt about whether a course will improve or enhance an overtime eligible employee’s productivity, efficiency or effectiveness, the presumption should be that it does.

Can I take a training course during work hours?

Yes! All team members are encouraged to dedicate time to their professional development during work hours. Please discuss with your supervisor the best approach to integrate dedicated time for LinkedIn Learning into your work. Please remember, your first responsibility is meeting the day-to-day expectations of your position.

I’m interested in taking a training course in a field that’s very different from my own. Is that OK?

State of Missouri team members have access to LinkedIn Learning to advance their professional development as it relates to their current roles and potential roles they would like to take on in the future. Overtime eligible employees are encouraged to talk with their supervisors so that they can use LinkedIn Learning for the career track they choose.

Are there any specific hardware requirements needed to access LinkedIn Learning?

There are a variety of ways to access LinkedIn Learning. For minimum system requirements, read “Minimum System Requirements for LinkedIn Learning.” For a list of supported internet browsers, read “Supported Internet Browsers for LinkedIn.”

How can LinkedIn Learning be used to meet the training requirements of the Management Training Rule?

How can LinkedIn Learning be used to meet the training requirements of the Management Training Rule?

How to edit Email notifications

The following instructions will help guide you through the process of editing your email notifications provided by LinkedIn. Email Notification Instructions.

How do I disconnect my LinkedIn account from my state login?

If you’d like to disconnect your LinkedIn profile from the Learning license provided by your current organization, please first reach out to your admin to determine if they are able to disconnect your profile on your behalf.

If your admin is unable to disconnect your profile due to your account settings, but you’d like to proceed:

  1. Contact us.
  2. Enter a brief description of your issue or question.
  3. Click Next.
  4. From the form, select General Question/Service Request as the Contact Reason.
  5. In the Your Question field, please indicate that you would like to have your LinkedIn profile disconnected from your Learning license provided by your organization.

I have privacy concerns about connecting my LinkedIn profile with work. Where can I get more information?

Please click on this link “Trust and Privacy FAQ” for more about the LinkedIn privacy policy. Click here for the MO Learning privacy policy.