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Revenue

Communication

Giving and Receiving Feedback

Improving Your Listening Skills

Customer Service Foundations

Handling tough contacts – Video by Brad Cleveland. For more, watch his full course: Customer Service working in a customer contact center

De-escalate angry callers – Video by Jeff Toister. For more, watch his full course: Phone-Based Customer Service

Be regretful but direct with customers – Video by Myra Golden. For more, watch her full course: De-Escalating Intense Situations

Decision Making

Balanced Scorecard and Key Performance Indicators

Distributed Teams

Working Remotely Learning Path

Leading Remote Teams Learning Path

Personal Effectiveness

Improving Your Focus

Being Positive at Work

Finding Your Purpose at Work

Teams and Collaboration

Being an Effective Team Member

Collaboration Principles and Process

Technology & Software

Learning Excel 2019

Learning Outlook 2016

How to Use LinkedIn Learning

Time Management

Managing Your Time

Prioritizing Your Tasks

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